York Hospital offers Telemedicine Services through walk-in care and through primary care with our providers. Both options will provide you with a secure, online telemedicine visit, so you’ll be treated, consulted and advised while remaining in the comfort of your own home.
Telemedicine through walk-in care
York Hospital Virtual Care is a convenient online care service for common conditions. Staffed by the same walk-in providers you would see in our clinics, all certified and credentialed according to NCQA standards. The service is offered for Maine residents and is typically available from 10 a.m. to 3 p.m., Monday through Friday. Care is accessed through our website, here.
During your appointment, your provider will review medical information regarding your concerns, diagnose, make recommendations, and at their discretion, even prescribe medication they deem helpful for you. If you receive a prescription, your provider will send it straight to your local pharmacy.
Providers will prescribe medication applicable for your individual diagnosis. Please note that by law narcotics/opiates (such as hydrocodone, oxycodone, etc.) cannot be prescribed via telehealth visits.
Convenient for urgent needs
You can access care in the convenience and comfort of your own home. In addition, your condition can be treated at a lower cost compared to urgent care, the doctor’s office, or emergency rooms.
We now accept most health insurance plans and can bill insurance companies directly. You will receive a bill for your virtual care service like you would for any other York Hospital service. This bill will reflect the amount covered by your insurance and any balance remaining.
We recommend you check with your insurance company to find out what your coverage is. Some insurances include urgent care telehealth as a covered benefit. You may submit your receipt for reimbursement as you wish. Please feel free to call the York Hospital Billing Team with any questions at our toll free number:
Pre-appointment computer test
We recommend always testing your computer before you connect if you are accessing from a PC or laptop, however, we also have a Troubleshooting guide (add link) published on the website. (Rest assured, if there are technical difficulties, our staff will work with you on a solution).
Telemedicine via Primary Care providers
York Hospital Primary Care Provider Practices are able to offer secure online telemedicine visits so that you can be treated, consulted and advised by your provider while staying safe and comfortable at home. From any device with internet access, you can see your provider for your scheduled visit on a secure, password-protected portal.
To get started, you will need to call your provider to schedule your appointment. Your provider’s Patient Service Representative will provide instructions on next steps and how to access your Telemedicine Visit at your scheduled time.
If you need help accessing Telemedicine or your Practice Patient Portal, please call